We appreciate your trust in purchasing our products. Since most of our products consist of live plants, we generally do not accept returns or refunds for live plants, except in specific situations such as shipping errors or damage caused by the courier.
Additionally, please note that there may be some variation in size and foliage density of the plant received compared to the product image. This variation can be up to ±30% from the size shown in the picture.
Situations Eligible for Refund or Exchange
We will only consider return or exchange requests under the following conditions:
✅ Shipping errors – You received the wrong product.
✅ Damage due to courier negligence – For example, a broken box or damaged product during transit.
Situations that are not eligible include:
Damage caused by the buyer, such as:
❌ Incorrect shipping address was provided.
❌ The recipient was unreachable by the courier.
How to File a Complaint
If you experience an issue that qualifies for a return or refund, please contact us within 7 days of receiving the product by providing the following information via email or WhatsApp:
📸 Picture of the damaged product
📦 Picture of the received packaging (if the box is damaged)
We reserve the right to reject any complaints made after the 7-day period.
Once your complaint is reviewed and approved, you will need to return the product before any refund or replacement is issued.
💡 Why do damaged plants need to be returned?
Based on our experience, 90% of damaged seedlings can still be treated. Returning the product also helps us identify issues and improve our shipping quality.
Returning the Product
Once your return has been received and inspected, we will notify you via email or WhatsApp regarding the status of your request.
✅ If approved – The refund will be processed and credited to your original payment method within a few business days.
❌ If rejected – We will inform you of the reason for rejection, and no refund will be issued.
💳 If your refund is delayed or not received:
1️⃣ Check your bank account again.
2️⃣ Contact your bank, as the transfer process may take some time.
3️⃣ If you still have not received your refund after completing the steps above, please contact us.
Refunds
Once your return has been received and inspected, we will notify you via email or WhatsApp regarding the status of your request.
✅ If approved – The refund will be processed and credited to your original payment method within a few business days.
❌ If rejected – We will inform you of the reason for rejection, and no refund will be issued.
💳 If your refund is delayed or not received:
1️⃣ Check your bank account again.
2️⃣ Contact your bank, as the transfer process may take some time.
3️⃣ If you still have not received your refund after completing the steps above, please contact us.
Complaints for Non-Living Products
For products such as fertilizers and seeds, you may submit complaints directly via email or WhatsApp without needing to return the product, subject to our review.
Contact Information
📧 E-mail: [email protected]
📱 WhatsApp: 01163531005
